In order to claim under the warranty you must provide a valid proof of purchase from one of our authorised retailers.

All Solution Fires come with a standard 1 year parts and labour warranty extendable to 2 years on registration.  Any fire purchased outside of our authorised dealer network will carry a 1 year non-extendable warranty. To activate your extended warranty, you must register your fire online using the form below within one month of the purchase date. Any fires registered after this period will carry a 1 year non-extendable warranty.

To ensure your Solution Fire continues to operate at its optimum level you must follow the care and maintenance advice in the user instructions.


For added peace of mind, why not purchase our Platinum Warranty Plan for a one off payment of £49.99 which gives you peace of mind for 5 years from date of purchase on all included parts and a 25% discount off non included parts and accessories. The platinum warranty is only available up to 60 days from date of purchase and only to customers who have purchased their fire from an authorised dealer.

Do you want our 5 Year Platinum Warranty free of charge? Click here to take advantage of our social media promotion!