This privacy policy describes how Solution Fires (hereinafter “we, our or us”) process personal data.

The use of personal data by businesses is subject to a complex array of data protection law and regulation. This privacy policy is written in compliance with the Data Protection Act 2018, incorporating GDPR and any successor legislation.

We take the protection of your personal data seriously, and respect your privacy. We maintain a high standard of data protection and security.

The information provided in this policy is clear and concise to make it easy to understand. Personal data collected directly from you, or received by us from external parties for the purposes of making contact with you, with your consent, to promote, market the sale of, and sell our products and/or services, is subject to this privacy policy.

Please read the policy in full.

Who we are?

We are Solution Fires (a brand of Capital Fireplaces Ltd), a British company since 1990 and one of the leading UK trade suppliers of fireplaces, fires and stoves. We are the data controller as we determine with your consent, what authorised dealers/stockists/partner companies closest to your postcode location will receive and process your data for the means of contacting you only in relation to the promotion, marketing and/or sale of our products and/or services.

What information do we collect and how do we use it?

We collect the following personal data when you make a request for a printed brochure:

Name
Email
Telephone
Address (Street, Town, County, Postcode, Country)
Your name and address is processed in order to post you the selected brochure/s. Should you complete contact fields and give your consent, your data will be passed securely to our three authorised stockists closest to your provided postcode location, who will process your data for the means of contacting you only in relation to the promotion, marketing and/or sale of our products and/or services.

We collect the following personal data when you make a request for details of your nearest fireplace stockists:

Postcode
Your postcode is processed in order to provide you with authorised stockists closest to your provided postcode location.

When do we share your data with any other external party?

We only share your data with our authorised stockists, and on the occasion where your postcode locations falls within one of our partner companies areas of sale, whose stockists promote and sell, our products and services within your area, we will pass your details to our partner company in order that they can provide your details to the three authorised stockists closest to your postcode. Your data will not be passed on to any further third party or processed for any other purpose without your consent.

When do we obtain your data from an external party and how do we process it?

We may obtain personal contact details from a partner company. Your contact details is required to be provided to them with your consent, and to be transferred to us for the purpose of fulfilling a request for a brochure, providing you with details of our three authorised stockists closest to your postcode location, and/or providing the same three authorised stockists with your contact details who will process your data for the means of contacting you only in relation to the promotion and/or sale of our products and/or services.

What legal basis do we have for processing your personal data?

We process your personal data only with your consent, and only for the purpose you have consented to. We would never process your information for any other purpose without your consent. We do not collect, obtain or process any sensitive special category of personal data.