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Location of serial numbers can be found below (can also be found on the box the appliance came in)


  • LUX Range - Inside glass on the roof of the fire to the left
  • SLE Range - Under removable panel in front of fuel bed
  • Etronic 560 - Under the fuel bed and on the rear right or on the instruction manual
  • etronic 800 and 1500 - Under the fuel bed and on the rear right or Inside glass on the roof of the fire to the left
  • SLE40i and SLE41i - Bottom left behind the trim/frame
  • SLE42s - On pedestal to rear
  • Tamarin - On the rear or Inside glass on the roof of the fire to the left
  • etronic 552 Blackthorn/Bassington - Inside of door and on the rear
750 words maximum
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This will help us to thoroughly assess the fault and diagnose the problem faster.
Call out fee applies to anything not covered by the warranty or after the first 2 years. Call out Fee is £100 (excluding vat) this covers the first 2 hours. Each consecutive hour is charged at £50 (excluding vat) (part hours will be charged the full hourly rate) If location not within 50 miles of SG16 a 50p per mile excess will apply. Payment will need to be made prior to the visit taking place